People Often Ask

People Often Ask​

Below are some common questions that we get asked.

With the health and safety of our clients and team members being our first priority, we are currently providing all of our services either online or in person.  We recognize the impact of the pandemic on our collective mental health and well-being at this time.  We use confidential platforms to connect and ask that you consider your environment when calling or connecting with us, find somewhere quiet and comfortable, where you are safe to share your thoughts and feelings. While we work remotely, it is important that you complete the intake paperwork online as soon as possible after booking your session.  Your session cannot be secured without a completed intake. Our intake process is paramount for the success of your session, to ensure we have the best counsellor for your needs and also to determine your suggested session fee.

Our team is here to help you complete the intake forms should you need assistance for any reason. Please call 780-757-0900 for assistance. 

Our counsellors are licensed to work throughout Alberta.  Our virtual platforms allow us to reach any Albertan, regardless of where you live!

Yes. One of the unique features of our walk-in counselling program is that you can come in during our counselling hours and receive service right then and there. You don’t need to make an appointment, but we do ask you to call ahead and confirm our wait time before making the trip down. Right now, due to COVID-19 we are providing all of our counselling services online (secure video call) or in person. If you would like to connect with one of our counsellors you can do so online at or by calling our reception team at 780-757-0900. You can book an appontment within 30 minutes of an appointment time.

Prior to your session, we’ll ask you to complete an intake form to help our team get a better sense of how to support you during your session. Your session will be in two parts: First, you and your counsellor will talk about what you want to change, and generate ideas about how to make that happen. The counsellor will then take a short break to connect with his or her team to generate some ideas that will help you take steps to create that change. Your counsellor will reconnect with you and will discuss the suggestions. The session takes about an hour. If you’re on a tight schedule it’s best to let the counsellor know at the beginning of the session.

Our counselling sessions use a solution-focused model that identifies your strengths and helps you focus on what is going well and working best in your life. Our counsellors are empathetic, skilled listeners who are there to help you find ways to change your situation.  Sometimes one session is all a person requires to figure out what they need to get things back on track.

Our volunteer counsellors are trained professionals who have a Masters in Counselling, Psychology, Social Work, or Marriage and Family Therapy. Our walk-in counselling program is proud to be a learning institution for Master level Social Work, Marriage and Family Therapy, and Counselling Psychology.

The sliding fee scale determines how much a client is asked to pay for their session. The scale is based on the client’s monthly income and ranges from $35 to $200.  A fee will be suggested based on your reported income level. Once you complete the forms the receptionist will check to make sure all the fields are filled out. Your investment will be determined based on your income. Payment for the counselling session will be taken after you meet with your counsellor.

Sessions at Momentum Walk-in Counselling may be claimed through extended health plans and employee assistance plans, and are able to direct bill some plans. You are responsible for checking with your plan coverage to see what is covered and if there are any requirements for the credentials of the therapist you connect with. Please call our office to discuss your plan coverage.


Momentum Walk-In counselling accepts cash, debit, email money transfer and credit card (sorry, no cheques).


The walk-in counselling program uses a team approach to deliver counselling services. There is a team lead on each shift who determines which counsellor is suited for your needs. Also, because the program is delivered by volunteers we can’t guarantee that a specific counselor will be available when you visit.


The walk-in counselling program does provide counselling services to couples. If there has been recent domestic violence, we invite you to book individual counselling sessions.

The walk-in counselling program would not run without the support of it’s funders and donors. If you would like to make a donation to the program we would gladly welcome your contribution.  Donations over $20 will receive a tax receipt, and donations can be made on our homepage to “ATB Cares.”
What We Offer

Counselling Services

Momentum is a mental health counselling agency, supporting clients who would otherwise be unable to access counselling because of long wait lists or financial barriers. We are a non profit organization that is staffed by a team of volunteer, Registered Health Professionals who collaborate to provide clients with Solution Focused Therapy.